Refund policy

Return Policy

We offer a 14-day return window starting from the date your package is delivered. If your piece isn’t quite right, we’re happy to help you find something you love.

Return Eligibility To be eligible for a return, your item must be unworn, unused, unwashed, and in its original condition with all tags, labels, and packaging fully intact.

Store Credit & Shipping Approved returns are issued as store credit only, which will be sent to you once your item is received and inspected at our New Jersey warehouse. Please note that customers are responsible for return shipping costs.

How to Start a Return Email us at info@primakind.com within 14 days of delivery. We will provide return instructions and our New Jersey warehouse address.